Conejo Valley Heating & Air Conditioning, Inc., a California-based company (“we” or “us” or “Company”), provides heating and air conditioning, plumbing and rooter, generators, insulation, and electrical services and products. This Privacy Policy applies to the information we collect from or about you when you visit or use our website, other online services that link to this Privacy Policy, contact customer service, request a roofing consultation, or otherwise interact with us (collectively, our “Services”).
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in some cases, may provide additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
Collection of Information
Information You Provide to Us
We collect information that you provide directly to us. For example, this occurs when you fill out a form, schedule a consultation, make a purchase, request customer support, request a technician, or otherwise communicate with us.
Other Information We Collect
When you use our Services or interact with us via our website, we automatically collect information about your activities.
Information Collected by Cookies and Similar Tracking Technologies:
We (and our service providers) use cookies and similar technologies, such as web beacons, to collect information about your use of our Services. Cookies are small data files stored on your device that help us improve our Services and analyze usage patterns. Web beacons are electronic images that may help deliver cookies, count visits, and understand usage trends.
Information from Other Sources
We may also obtain information about you from third parties, such as mailing list providers, marketing firms, and public databases.
| Category of Personal Information | Types of Personal Information Collected | Source | Purpose of Collection |
| Identifiers | Name, email, phone number, and address | Directly from you, third-party marketing | Identifying, providing Services, marketing, legal |
| Internet/Network Activity | IP address, device info, browser type | Cookies, tracking technologies | Website improvement, security |
| Commercial Information | Service purchases, transaction details | Directly from you | Fulfillment of Services, compliance |
| Financial Information | Credit card or payment information | Directly from you | Payment processing, legal compliance |
| Inferences | Interests inferred from your activities | Cookies, third-party marketing | Marketing, improving Services |
Use of Information
We use the information collected from and about you to deliver, maintain, and improve our Services and to customize your experience. This includes:- Processing transactions and sending confirmations, receipts, and invoices.
- Sending technical notices, security alerts, and customer service messages.
- Communicating with you about our products, services, and events.
- Monitoring and analyzing trends, usage, and activities.
- Preventing fraud, and protecting the rights and property of the Company.
- Ensuring compliance with our legal and regulatory obligations.
Sharing of Information
We do not sell your personal information. However, we may share it in the following cases:- With vendors, service providers, and consultants performing services for us, such as payment processors and marketing partners.
- With legal advisors to protect our business interests.
- In connection with any merger, sale, or financing of the Company.
- To comply with legal obligations or with your consent.
Advertising and Analytics
We allow third parties to provide analytics services and serve ads on our behalf. These parties may use cookies and similar technologies to collect information about your usage of our Services and other websites to provide targeted advertising. You may opt out of this type of targeted advertising by visiting www.aboutads.info/choices.Retention of Information
We retain your personal information as long as necessary to fulfill the purposes for which it was collected, to provide our Services, comply with legal obligations, and enforce our agreements.Security
We use appropriate security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your information.Your Choices
You can control certain aspects of our collection of information: Cookies: You can choose to disable cookies through your browser settings, but this may affect the functionality of our website. Communications: You may opt out of promotional communications by following the instructions in those communications, though we may still send you non-promotional messages.Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you certain rights:- Right to Know: You have the right to request information about the categories of personal information we collect, the sources of this information, and the purposes for which we collect it.
- Right to Access and Portability: You have the right to request access to your personal information in a portable format.
- Right to Delete: You can request the deletion of your personal information, subject to legal exceptions.
- Right to Correct: You can request that we correct inaccuracies in your personal information.
- Right to Limit Use and Disclosure of Sensitive Personal Information: You may request that we limit the use of your sensitive personal information.
- Right to Opt-Out: You may opt out of the “sale” of personal information or sharing for targeted advertising purposes.
